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Complaints Handling Procedure

FXPN > Complaints Handling Procedure

As a global regulated investment firm we take all complaints very seriously. In line with the regulation we have established a complaint handling procedure of which this form is a mandatory part of the procedure. Upon receipt of this complaint form duly completed, a thorough investigation of your claim(s) will be conducted with full priority and a preliminary answer will be provided to you 21 days from the day your complaint is officially submitted.

If you have any questions or concerns, please feel free to contact our Customer Support Department at [email protected].




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    Please include all supportive documentation to your complaint, if available.
    Files must be less than 120M.
    Allowed file types: gif jpg jpeg png. txt rtf pdf doc docx.

    CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 58.06% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Please read Risk Warnings and Disclosures.

    Leverate Financial Services Limited informs its clients of its intention to terminate its activities and renounce its license No. 160/11. Clients are invited to close all their positions and withdraw their balances by 28th August 2023. After such a date, all trading accounts will be automatically terminated. All investment and ancillary services, other than what is necessary for the termination of the activities of the Company, are suspended as of 10th August 2023. For more information, please contact [email protected].