Complaints Handling Procedure

As a global regulated investment firm we take all complaints very seriously. In line with the regulation we have established a complaint handling procedure of which this form is a mandatory part of the procedure. Upon receipt of this complaint form duly completed, a thorough investigation of your claim(s) will be conducted with full priority and a preliminary answer will be provided to you 21 days from the day your complaint is officially submitted.

If you have any questions or concerns, please feel free to contact our Customer Support Department at [email protected].




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    Please include all supportive documentation to your complaint, if available.
    Files must be less than 120M.
    Allowed file types: gif jpg jpeg png. txt rtf pdf doc docx.