As a global regulated investment firm we take all complaints very seriously. In line with the regulation we have established a complaint handling procedure of which this form is a mandatory part of the procedure. Upon receipt of this complaint form duly completed, a thorough investigation of your claim(s) will be conducted with full priority and a preliminary answer will be provided to you 21 days from the day your complaint is officially submitted.
If you have any questions or concerns, please feel free to contact our Customer Support Department at [email protected].
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 78.6% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Please read LFS’s Risk Warnings and Disclosures.